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My discount shows 0 uses or isn't applying

Find out why a Discount Genie discount shows 0 uses or doesn't apply at checkout, and fix it: competing discounts, unmet conditions, login or dates.

Updated 2 min read

Work through these checks in order. Most discounts that "don't work" are being blocked by another discount or by one of their own conditions.

Check where you're looking #

  • The product page price doesn't change. That's expected. Discount Genie discounts apply in the cart and at checkout. To show the discount on product pages, add a theme block: see Show your discount on your store.
  • The use count. Go to Discounts > View my discounts and open the discount. Its Performance panel shows its uses and total sales.

Check for a competing automatic discount #

When two automatic discounts apply to the same cart and don't combine, Shopify silently gives the customer the better one. Your Discount Genie discount then shows 0 uses, with no error.

  1. In Shopify Admin, go to Discounts and look for other active automatic discounts, including ones made by other apps.
  2. Deactivate the automatic discount you don't need.
  3. Test again with a fresh cart.

Check the discount's own conditions #

Open the discount and check each card:

  1. Status: it must be Active, not Scheduled or Expired. Check its start and end dates.
  2. Set cart qualifiers: is every condition met? When a code's cart qualifier isn't met, checkout shows "Codes YOURCODE are not valid at this time" and gives no reason.
  3. Set a target audience: if you target specific customers or segments, the customer must be logged in. The same goes for Require users to be logged-in.
  4. Choose targeted products: are the products in the cart in the target?
  5. Usage limits: has the discount hit its total uses, or has this customer already used it once?
  6. Purchase type: one-time, subscription or both. A subscription-only discount skips one-time purchases.
Tip

A subtotal qualifier checks "greater than", not "greater than or equal to". For a discount that starts at $500, enter 499.99.

Check your rejection rules #

If checkout shows your own message when a code is entered, a Discount Genie rejection rule blocked it. Go to Rejection rules and check which rule matches the code. See Rejection rules.

Still stuck? Contact our support team with the discount's title and a code or cart that fails.

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